Purpose

At Instyle All Trades, we are committed to providing high-quality services. We recognise that things may occasionally go wrong, and this policy explains how we handle complaints in a fair, timely, and transparent manner.

Scope

This policy applies to all employees, contractors, and representatives. It covers complaints about workmanship, timeliness, communication, billing, and compliance issues.

Our Commitment

We promise respect, fairness, timeliness, transparency, and continuous improvement when dealing with complaints.

How to Make a Complaint

Complaints may be made by phone, email, in writing, or in person. Contact details will be provided to ensure easy access.

Complaint Handling Process

Complaints will be acknowledged within 2 working days, investigated, and responded to within 10 working days where possible. Remedies may include rework, refund, or apology.

Escalation

If not resolved, complaints can be escalated to senior management. Customers may also seek independent advice or contact relevant bodies.

Monitoring & Review

Complaints are logged, trends reviewed quarterly, and this policy updated annually to ensure effectiveness.

Contact Information

Phone: 0141 889 3221

Email: [email protected]

Address: 1A Greenock Road, Paisley, PA3 2LB